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Course Details

Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM Description

Microsoft Dynamics 365 CRM (Customer Relationship Management) is a comprehensive suite of business applications offered by Microsoft. These applications are designed to help organizations manage customer interactions, streamline sales processes, improve marketing efforts, and provide better customer service.

A course on Microsoft Dynamics 365 CRM typically covers various aspects of using the platform to manage customer relationships effectively. Topics commonly included in such courses may include:

  • Introduction to Dynamics 365 CRM:
    Overview of the platform, its capabilities, and its components
  • Customization and Configuration:
    Customizing Dynamics 365 CRM to fit the specific needs of an organization, including creating custom entities, fields, and workflows.
  • Sales Management:
    Managing leads, opportunities, accounts, contacts, and activities within Dynamics 365 CRM.
  • Marketing Automation:
    Using Dynamics 365 CRM for marketing campaigns, lead nurturing, and customer segmentation.
  • Customer Service:
    Utilizing Dynamics 365 CRM for managing customer service cases, service scheduling, and knowledge management.

    Day-1

  • Introduction of MS-DAX
  • why MS-DAX
  • Licensing

    • Day-2

  • Configuration
  • Layers
  • Models

    • Day-3

  • Label files, Label ID’s
  • AOT(Application Object Tree)
  • Introduction

    • Day-4

  • Data Types(Primitive Data Types) & EDT
  • Table Creation (Brand new tables)
  • Indexes
  • Table Methods (Brand new table methods)

    • Day-5

  • Containers, Display & Find Method

    • Day-6

  • Relations

    • Day-7

  • Delete Actions

    • Day-8&9

  • OOPS Concepts
  • Looping Statements
  • Base Enums

    • Day-10&11

  • Standard table customizations

    • Day-12&13&14

  • User Interface
  • Forms (Brand New Forms and methods)
  • Menus and Menu Item Types
  • Form Templates

    • Day-15&16

  • Dialogs
  • Communication Tools(Info Boxes and Error Messages)
  • Fact Boxes

    • Day-17&18

  • X++ Select Queries
  • Dynamics 365 Best Practice

    • Day-19&20

  • AOT Queries

    • Day-21

  • Integration

    • Day-22&23&24

  • Reporting
    • Query Based
    • Using RDP Class
    • Auto Design/ Precession Design

    • Day-25&26

  • Export and Import Data
  • Data Entities - DIXF
  • Aggregated Data Entities
  • Composite Data Entities

    • Day-27&28

  • Compare Tool
  • Move Data from One Environment to another Environment.
  • Built In Functions
  • DateEffectiveness

    • Day-29&30

  • Development Environment and End User Interaction Screen
  • Args Concepts

    • Day-31&32

  • Batch Programming
    • Runbase
    • Runbasebatch
    • Sysoperation Framework

    Day-33&44

  • Caching Techniques
  • Creating Projects
  • Temporary Tables
  • ParmTables

    • Day-35&36

  • Difference b/w 2012 and D365
  • Overlayering ( Not available in D365)
  • Chain of Commands (COC)

    • Day-40&41

  • Event Handling
  • Extension Framework
  • Form Extensions

    • Day-42

  • Table Extensions
  • Customizations

    • Day-43

  • Menu Extensions
  • Class Extensions
  • Services
  • OData

    • Day-44&45

  • Compare Tool
  • Package Deployment
  • Using Trace Parser
  • Performance Related Issues
  • Security

    • And few topics covered in regular classes.

  • You will never miss a class at My IT Teachers! You can choose either of the two options:
    • You can go through the recorded session of the missed class and the class presentation that are available for online viewing through the LMS.
    • You can attend the missed session, in any other live batch. Please note, access to the course material will be available for a lifetime once you have enrolled in the course.

  • My IT Teachers is committed to providing you with an awesome learning experience through world-class content and best-in-class instructors.
  • We will create an ecosystem through this training, which will enable you to convert opportunities into job offers by presenting your skills at the time of an interview. We can assist you in resume building and also share important interview questions once you are done with the training. However, please understand that we are not into job placements.

  • We have a limited number of participants in a live session to maintain Quality Standards. So, unfortunately, participation in a live class without enrollment is not possible. However, you can go through the sample class recording, and it would give you a clear insight into how the classes are conducted, the quality of instructors, and the level of interaction in the class.
  • Trainer has 15+ years of experience in IT industry.

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